Messages

[CMB2847]

I have received two email messages from "Live Experts".  When I click on the sign in link it takes me to a generic TurboTax page asking me to work on my taxes.  I have signed into my account and cannot find anywhere on the page where messages could be retrieved.  I have called your so-called "experts" twice now regarding this and neither was of any help.  I really would like to view these messages.  WHERE ARE THEY???

[Cynthiad66]

To see messages you received from a tax expert through TurboTax Live:

1. Open or continue your return.
2. Select the floating Live help button in the bottom right corner.
3. In the panel that opens, select See my Contact History.
4. This opens My contact history, where you'll find all the messages you've received from your tax expert, including the date and type of message.
5. Select a message to see more info, like the question you asked, the tax expert's response, or details from their review of your return.

[CMB2847]

There is no "floating Live help button" in the bottom right corner of the screen.  There is an ask the expert panel in the top right of the screen but that only asks me if I want a phone call from an expert.  The link that is included in the two emails I was sent lead to a TurboTax page that asks me how I want to start a return.  In no place that I can find is there a link to access any messages.  The "Live" experts I have spoken to are very obviously not tech-savvy and have been no help.  I am extremely disappointed in the lack of technical support regarding this issue.

[CatinaT1]

Were you able to solve your issue? If you are using the online version, try closing TurboTax, clear your Cache and Cookies, and reopen TurboTax.    

If not, please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service