Locked out

[tyhayz]

I have been locked out of my account and can not access any of my information even after resetting and getting a code by both email and text.

[JJG47]

I purchased TurboTax Premier in January. I downloaded the file with the license code. Each subsequent time I have used the file it has asked for the license code. It says I have now reached my max and won't let me in anymore. What do I do now?

[AshleyLO]

@tyhayz Please reach out to our live customer service representatives for assistance with being locked out of your account. Here's how: https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

@JJG47 Please reach out to customer service for assistance with reaching the max limit on the license code. Please follow this link: https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

[Fueld]

I did my tax on turbo last year. So I thought it would be easy to do it again this year.   NOT I had every thing done for 2019 used 2018 log in. It will not let me get into the file. I email that is showing is not even close to my email. My email address is [email address removed].  I can go any site, A lot of problem with Turbo tax

[HeatherPLO]

Have you tried to complete Account Recovery?  Please see the below:

https://myturbotax.intuit.com/account-recovery/

[dddriscoll]

cannot sign in

[ankle777]

I cannot get into my account.   I just reset and it took me here.     SO FRUSTRATED

[Tammyc69]

Yes I was locked out. May I please have my account unlocked