Locked out

7 replies
23 views

I have been locked out of my account and can not access any of my information even after resetting and getting a code by both email and text.

JJG47

Level 2

I purchased TurboTax Premier in January. I downloaded the file with the license code. Each subsequent time I have used the file it has asked for the license code. It says I have now reached my max and won't let me in anymore. What do I do now?

AshleyA129063

Level 12

@tyhayz Please reach out to our live customer service representatives for assistance with being locked out of your account. Here's how: https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

@JJG47 Please reach out to customer service for assistance with reaching the max limit on the license code. Please follow this link: https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Fueld

Level 2

I did my tax on turbo last year. So I thought it would be easy to do it again this year. NOT I had every thing done for 2019 used 2018 log in. It will not let me get into the file. I email that is showing is not even close to my email. My email address is [email address removed]. I can go any site, A lot of problem with Turbo tax