I’m really frustrated with this situation and hoping someone can explain why there isn’t a way for anyone at TurboTax to manually remove or reset a duplicate flag.
I’ve been trying to resolve this since Friday. I’ve spoken with multiple TurboTax support staff, been disconnected several times, and no one has been able to fix the issue.
Here’s what happened:
My state LLC return was accepted on Friday.
My personal federal and state returns were rejected because I forgot to include my IP PIN.
After correcting the IP PIN, I had to file my federal return separately. It was accepted
However, the LLC keeps attempting to submit with the state return again, so TurboTax keeps flagging my state return as a duplicate.
The system tells me to contact support to resolve it, but no one I’ve spoken with seems to know how to remove or reset this duplicate flag so I can e-file my state taxes.
Why is there no manual way for support to clear this on the backend? At this point I just want to file my state return, but the system won’t allow it and support hasn’t been able to help.
Also, what is the point of purchasing bundled filing if the system prevents you from completing the filings and no one can resolve it?
I’d really appreciate someone who actually knows how to fix this or escalate it so the duplicate flag can be cleared and I can finish filing my state return.
