Live Assistance

[BlackberrySmart1545]

Can you file a return through Turbo Tax without Live Assistance.  I could not proceed without checking that I wanted Live Assistance for $209.00.  AI 'Help' definitely was not smarter than a 5th grader.  Did I miss something?

[SabrinaD2]

Yes, you can file a return through TurboTax without opting for Live Assistance. It sounds like you might have inadvertently selected the Live Assistance option. Here's how you can proceed without it:

Option #1 - Remove Live Assistance: 

• Open Your Return: If you haven't already, open your tax return in TurboTax.
• Switch Products: In the left menu, select "Switch Products."
• Select Downgrade: Choose the "Downgrade" option

Option #2 -You can also clear and start over to switch to a different product. This option erases your information to give you a fresh start in the new product you've chosen.