Lincense code

[radekn]

I purchased TurboTax Home & Business 2025 and initially attempted to install it on a Windows 10 computer, but the installation failed. In a hurry, I used the activation code to access the web-based version instead.

Since then, I’ve purchased a new Windows 11 PC and would like to install the desktop version of TurboTax 2025. However, when I try to activate it, I receive a message stating that the activation code has already been used.

Could you please advise how I can transfer or retrieve my license from the web version and install it on my new computer?

[xmasbaby0]

It sounds like you agreed to the "switch" from desktop to online TurboTax, used online and now want to go back to using desktop----but you already made the "switch".    It is unlikely that you can go back to desktop after that, but you can have that conversation with customer support.

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9...