Skip to main content
TurboTax
Community
TurboTax
TurboTax
A
anthony340
Level 4
March 25, 2020
Question

LICENSE CODE

  • March 25, 2020
  • 2 replies
  • 1 view

When I first installed Turbo Tax software it asked to enter the license code.  I was able to complete my return. So I uninstalled the software. Two weeks later I needed to install it again. This time it didn't ask for the license code. The problem now is with this endless loop while trying to download state. What is more confusing I was given another Turbo Tax Deluxe. But the same problems occurs with the state download. Does anyone have any idea what happened to cause this problem?

    2 replies

    T
    ThomasM125
    Level 15
    March 25, 2020

    If you can find the state tax file on your computer, you can double click it and it should load up your TurboTax program with the state return attached. The state tax file will have the name of the state and the word "Individual" next to it. It will be an ".exe" file.

     

    You need to not have your TurboTax program running when you attempt to load up the state program.

     

     

    **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
    A
    anthony340Author
    Level 4
    March 25, 2020

    I thought for sure your answer to my question would solve this problem. But, there was no state tax file to be found. 

    M
    MichelleLO
    Level 15
    March 30, 2020

    Please reach out to TurboTax Customer Support via the Contact Us link below for assistance with your license code issue: 

    https://support.turbotax.intuit.com/contact/ 

    **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
    1
    13141
    Level 2
    February 1, 2022

    No help at all.  I will use another supplier next year.  Where do i put in the License code?

     

    E
    EbonyA
    Level 13
    February 1, 2022

    The following FAQ provides details on installing Turbo Tax using a license code  which you may later input here @13141.

     

    **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
    TurboTax flag icon

    Unlock tailored help options in your account

    Create an account
    TurboTax Expert Assist
    TurboTax Expert

    Get answers to all your tax questions

    Our experts are available on-demand, no appointment needed. Get help all year long with TurboTax Expert Assist.

    Explore your options
    Terms & ConditionsAccessibility statement
    Sitemap
    Intuit
    TurboTax Credit Karma QuickBooks MailChimp

    ©1997-2026 Intuit, Inc. All rights reserved.
    Intuit, QuickBooks, QB, TurboTax, Credit Karma, and Mailchimp are registered trademarks of Intuit Inc. Terms and conditions, features, support, pricing, and service options subject to change without notice.

    Security Certification of the TurboTax Online application has been performed by C-Level Security.

    By accessing and using this page you agree to the Terms of Use.

    About Cookies Manage cookies

    TRUSTe nResult Certified e-File C-Level Security Certification
    Intuit
    TurboTax Credit Karma QuickBooks MailChimp

    © 2026 Intuit Canada ULC or its affiliated companies. All rights reserved. Intuit, QuickBooks, QB, TurboTax and ProFile are registered trademarks of Intuit Inc. Terms and conditions, features, support, pricing, and service options subject to change without notice.

    Copyright © Intuit Canada ULC, 2026. All rights reserved.

    About Cookies Manage cookies

    Intuit
    TurboTax Credit Karma QuickBooks MailChimp

    © 2026, Entreprises Intuit Canada ULC ou ses sociétés affiliées. Tous droits réservés. Intuit, QuickBooks, QB, TurboImpôt et ProFile sont des marques déposées d’Intuit Inc. Les modalités, prix, fonctions et options de service et de soutien peuvent changer sans préavis.

    © 2026, Entreprises Intuit Canada ULC. Tous droits réservés.

    À propos des témoins Gérer les témoins