License code missing

Forum|Forum|6 years ago
December 9, 2019
5 replies
8 views

I have a CD version of TurboTax from an authorized dealer. It contained a security seal when I purchased it. My current PC has no optical drive and I need to download the online version. The online instructions say to locate the license code on an insert inside the package. My package has no insert.

My product box says, "free US based product help by phone". Apparently that 'help' is limited only to recorded assistance.

I attempted to call the TurboTax customer service number. What a nightmare. No way could I get out of the phone tree loop and connected with a human. I just remained stuck in the automated so-called 'help', with the recorded voice demanding more information from me than I could provide. I was eventually disconnected. It was the most frustrating customer service experience I've ever had. Maybe it's time to purchase my tax software from a competitor.

TurboTax Premier Windows

VolvoGirl

Level 15

Well you do need a License Code .

https://ttlc.intuit.com/community/tax-topics/help/i-can-t-find-my-license-code/01/855902

Contact Customer Service
5am-5pm Pacific Time (8-8 Eastern) Monday - Friday
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Can you find any 14 digit code?

Sydney100

Level 2

HELPCannot find code to work on my 2020 tax or 2021tax

NashayLO

Level 9

@Sydney100 There are different ways to find your license code, depending on if you have a CD or a download link. It also depends on if you purchased from a retailer or directly from TurboTax. Please see this TurboTax FAQ, I can’t find my license code - TurboTax

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buchalter288

Level 2

The code when I purchased it has 14 numbers but it wasn't accepted there are also 3 numbers before the 14 digits which is one letter and 2 numbers are they included in the code

VolvoGirl

Level 15

My code is a combination of letters and numbers like xxxx-xxxxx-xxxxx

bi11

Level 2

I need the license code for my 2020 disc. Order no.is tar20a127759914

MichelleLO

Level 15

If your license code is missing, please reach out to TurboTax Customer Support for further assistance: What is the TurboTax phone number?

@bi11

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MarkCTENN

Level 2

I'm having the exact same issue. I received my envelope with the CD from Amazon but with out an insert or activation code anywhere. Can't get to anyone to speak live or to chat. After two days of calling they finally changed the recoded message to say they are aware of the problem and working towards a resolution. Same recordeing for the last 4 days. Come on this is their business and it's tax season. And based on the original owner of this thread they've been through this before. Any suggestions please?