Last years income summary wrong

Forum|Forum|4 years ago
March 9, 2022
4 replies
45 views

I am on the page with the "Let's get the details on your 2021 income..." title. It shows a breakdown of my income in different categories for 2020 and 2021. Under Investments and Savings, it has a value which is not the same as the actual amount on my 2020 taxes (which I file with TurboTax).

I searched through my 200+ page taxes and couldn't find the number turbotax has there anywhere in the document. Why is this happening?

TurboTax Deluxe Online

maglib

Level 11

Has anyone signed into your account and made changes? Did anyone else try to use your account to file another return? online TT accounts can only be used to file one return.

Are you 100% sure you are using the same user id that you used last year? You can use the account recovery tool to check. https://myturbotax.intuit.com/account-recovery

Hope this was helpful. I don't work for TT.

**I don't work for TT. Just trying to help. All the best. . ***Say "Thanks" by marking as BEST ANSWER and clicking the thumb icon in a post and that I solved your question. **Mark the post that answers your question by clicking on "Mark as Best Answer" I am NOT an expert and you should confirm with a tax expert.

maglib

Level 11

If that is not the answer, there is a way for TT to transfer saved files if you have a saved copy of your return downloaded. Let me know if you have any questions. Good luck.

Benny2ttax

Level 2

I have the same issue. I double checked everything and my 2021 numbers are correct but on the "Let's get the details on your 2021 income..." screen it shows a negative amount for my income in the "Investments & Savings (1099-B, 1099-INT, 1099-DIV, Cyrpto) row; which is completely incorrect. I triple checked my amended return and the amount filed was correct and much different than this number (for starters positive but many 10's of thousands different). Not sure what's wrong with the software here but since this is just a contextual summary and my 2021 income number is right for that line item I must ignore it; just confusing.

GeorgeM777

Level 11

While we may not have an immediate answer/solution to the issue you are confronting, review your Form 1040 and the Schedules and see what the entries reflect on your actual tax return. If the numbers look correct, then you do not need to focus as much on the summary screen for now at least. Here are the steps to review your Form 1040 and Schedules 1, 2, and 3, if applicable.

Sign back into your account
select any of the categories, such as Income & Expenses or Deductions & Credits,
from the left margin, select Tax Tools,
then select Tools,
at the pop-up window, select View Tax Summary,
in the left margin, select Preview my 1040,
review your Form 1040
select Back, left margin, to return back where you left off.