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Level 1
April 14, 2023
Question

keyboard not working

  • April 14, 2023
  • 2 replies
  • 17 views

My keyboard is not working ONLY when I am in the downloaded turbo tax app.  I can't log in, I can not type in the search box.  Does anyone know how I can fix this?  My keyboard works fine when I am not using turbo tax.  

2 replies

Level 2
April 14, 2023

Call TurboTax support. I remember having a similar problem and the fix had something to do with the display resolution. Support folks were incredibly helpful to me.

Level 15
April 15, 2023

Please follow the instructions here to troubleshoot your issue. 

 

Please let us know if this does not help the issue. @AS1005 

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