Connecting to the Internet is required to update TurboTax and ensure your completed tax return is accurate and ready to file.
To check your Internet connection:
- Open your browser and go to a website that you haven't visited in a while. If you can't access the site, your connection isn't working. Contact your Internet service provider for assistance
- Set up your firewall software so TurboTax can download updates and state programs
Please see this help article for more information and tips to check and restore your Internet connection for using TurboTax.
If you haven't already, try clearing your cache and cookies. If after trying all of the options mentioned you still have the same problem:
See this help article and this one for instructions on how to contact TurboTax customer support depending on which product you are using.
**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"