Keep getting a message that we hit a snag when trying to e-file the completed forms in the Free version ? Refreshed the browser and am connected to internet.

[DawnC]

Some TurboTax Online users may experience an error that says "oops we hit a snag" when reviewing their order.

We are investigating the error. Please go here to sign up for notifications regarding the resolution on this issue.

[jasonluedeman]

The issue I had is that the customer was a mac user and was trying this on Safari. The customer switched over to firefox and the e-file went right through.

[bnh]

if you are on a mac and are using safari this will happen///dont continue to load and get frustrated when it keeps saying this//rather open google chrome or firefox and you should be able to file with no problem!

[Anonymous]

Here is an update for help:

 https://ttlc.intuit.com/community/taxes/discussion/keep-getting-a-message-that-we-hit-a-snag-when-tr... 

[lw16]

What do I do. Have tried everything for two days. Restart and pop ups shut off

[SForrestLO]

If you are stuck on a screen or it is blank in TurboTax you may need to log out and restart your computer, then log back in, or try another browser. Ensure you are hard-wired and not using Wifi. You may need to clear your cache and cookies. Please see these TurboTax FAQs for information on how to clear your cache and cookies:

To clear your cache use this TurboTax FAQ

To clear your cookies use this TurboTax FAQ

[Brandilooper1]

it’s a snag it said I paid and won’t let me continue with my file

[MarilynG]

Try closing TurboTax, clear your Cache and Cookies and try to Efile again.

@Brandilooper1