You may need to clear your cache and cookies. Make sure your return is saved in your TurboTax account and then sign out. Clear the cache and delete the cookies on your computer, open a new browser, sign back into your account and try entering your information again. You may also want to change browsers, for example, if you are using Chrome, try switching to Firefox.
In addition to clearing your cache and cookies, you want to make sure your operating systems are up-to-date as well.
Please click the following links to learn more:
Using Windows Update to keep your system up-to-date
How to update Mac OS X
If you still continue to have the same problem, please click the link to contact TurboTax customer support.
Some TurboTax Online customers are getting the error below when attempting to link their Form 1099-NEC.
Check This Entry
Form 1099-NEC Worksheet (XXXXX): A link to Schedule C or another form is something we need to get your info in the right place.
Please click Why am I not able to link my 1099-NEC in TurboTax Online? to learn more if you are receiving this error.
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