turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

It won't let me file and keeps saying I've used the same phone number 5 times, which I haven't, and Ive tried changing the number to four other numbers and it won't work

this is what I keep getting - 
your transmission didnt go through - Turbo tax was unable to send your return to the intuit electronic filing center, for the following reason: Transmission Failed: The IRS allows taxpayers to electronically file a maximum of 5 federal returns with the same phone number. This phone number has already been used to file 5 returns....By selecting continue, you can print and then mail your return(s). Professional taxpayers should use a professional product to e-file multiple returns.
Connect with an expert
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

2 Replies
CatinaT1
Expert Alumni

It won't let me file and keeps saying I've used the same phone number 5 times, which I haven't, and Ive tried changing the number to four other numbers and it won't work

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
EzbGross
New Member

It won't let me file and keeps saying I've used the same phone number 5 times, which I haven't, and Ive tried changing the number to four other numbers and it won't work

I followed the link you provided, but it is taking me in a loop!  Turbotax desktop version.

 

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question
Manage cookies