It won’t let me e file due to server error

[AshleyLO]

What is the exact error message that you get when trying to e-file?

[s_tstone]

Your transmission didn't go through

We could not e-file your return for the following reason:

A server problem occurred while processing the refund transfer. Please try to e-file again and if that fails contact customer service.

[TerukoL]

The best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using below. We're open daily from 5 AM to 9 PM PT.

Please click here to for What is the TurboTax phone number

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number  

[s_tstone]

Ive called the customer service line - and they said to clear out caches and cookies - I have done that and still not working!! 

I have also used 2 different computers! 

[LeonardS]

This may still be a browser issue.  After you cleared your browser's cookies and cache you should reboot your computer.  At times if you do not reboot the browser is not cleared and the issue remains.

[s_tstone]

still not working- I've rebooted 3 times now. 

Still getting same error. 

How can we get this fixed - this is clearly a Turbo Tax Issue!!!!!! 

[DonnaLO]

If you continue to have problems please contact Technical Support using this form: 

 https://support.turbotax.intuit.com/contact/ 

[Dgaither47]

Did you ever figure this out the same is happening to me

[markevans5]

mine is saying the same thing. we have rebooted, tried several different computers and also went and use a neighbors computer and internet. not working. 

[markevans5]

did you get yours to work? technical support is saying the only way to file is to mail it in. 

[paulypants]

I have this problem also. It makes me sad.

[greenriver100]

A server problem occurred while processing the refund transfer. Please try to e-file again and if that fails contact customer service.

[raskan]

I've tried to submit several times and I'm getting the same code. This appears to be a common problem and it's most likely has to do with Turbo Tax. I should have went to someone to prepare this return.

[paulypants]

I tried different web browsers, different computers, I called customer service 3 times and they all gave up on me. They promised me that my issue was important and that someone from turbotax would call me back. Unfortunately after months of trying to get this resolved I had to use a different tax service in order to e-file.

Sorry TurboTax, you are the problem.