It wants an answer for number 18 on my w2g form, but it's blank on the form, yet it won't accept na. What am I not seeing?

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It wants an answer for number 18 on my w2g form, but it's blank on the form, yet it won't accept na. What am I not seeing?

Are there numbers in boxes 19 and 20? If so, put the amount that's in box 16 in box 18.

If that doesn't work, reply back.

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