it says something unexpected happened and cant connect to my bank why is that happening?

jacobethridge · ‎April 11, 2025

TomK2023

Try closing TurboTax, and then clear your cache and cookies.

A full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

Here are the official instructions for the most popular browsers:

Each browser has a slightly different method for deleting cookies. Choose the browser you're using:

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