Can a start a new return with the same info? I feel like this one is giving me issues.

[ModestaL]

Do you want to clear your return and start over?

[lisamb1884]

Yes. It won't allow me to e file. It says I am not eligible to e file due to 1 or more formsets. I don't know if its a glitch. I have no idea what that is.

[ModestaL]

I have included the instructions below. I hope it helps! If you have anymore questions after that be sure to submit a new one.

[ms-405]

Yes I want to clear my return and start over

[ModestaL]

Yes, you can clear your return and start from scratch in TurboTax as long as you haven't submitted a payment, deducted the TurboTax fee from your refund, or registered. To clear your return and start over, please follow these steps below:

• Sign in to TurboTax (if you're not already signed in).
• Click on the Take me to my return button.
• Select Tax Tools, and then select Clear & Start Over (click or tap the 3 lines in the upper-left corner if you don't see this menu).
• Then, answer Yes (in the pop-up to confirm).

[lisamb1884]

This does not help. I am already registered for the fee.

[ModestaL]

Okay, what is the error message?

[lisamb1884]

Your transmission did not go through. Due to our records you are not eligible to e file due to 1 or more formsets. I have no idea what that is. There was no error messages while I was entering my information. Only when I try to e file.

[ModestaL]

It could be a hardware or software issue. Please see, FAQ and complete the Instructions: <a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/replies/3302369">https://ttlc.intuit.com/replies/3302369</a>

[lisamb1884]

I have tried this also. I'm wondering if it might be a glitch in the system and now I'm just stuck.

[ModestaL]

Have you tried using a different Internet browser, if not try that.

[lisamb1884]

I will, Thank you.

[ModestaL]

You're welcome!

[lisamb1884]

Still NO luck!..
Am I allowed to disregard this return and start fresh on a new one, since I haven't transmitted my return?