turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Attend our Ask the Experts event about Deciphering Your Tax Forms on Feb 19! >> RSVP NOW!
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

KG61
New Member

It appears the system is running EXTREMELY SLOW. My return that I stated will not load at all.

 
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

1 Reply
CaraLO
New Member

It appears the system is running EXTREMELY SLOW. My return that I stated will not load at all.

Usually when a program is running slowly, it is related to a slowed internet connection.  You may want to check with your provider to see if there are any issues that would cause a slower response speed.  Otherwise, I suggest that you log completely out, clear cache and cookies, complete a computer restart, and then log back in again using the SAME user id/password.

Clear cookies:  https://ttlc.intuit.com/replies/3301745

Clear cache:  https://ttlc.intuit.com/replies/3302272

Additionally, I've included a link that will help you troubleshoot other possible reasons for the slowdown here:  

https://ttlc.intuit.com/replies/3300294

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question