Issues logging in

[Logankb20]

Is their turbo card site down? I can't log in at all to check my balance. It's also telling me my info doesn't match an account, which is the same info I use to log in here. Can anyone help me out? Also I can't get the customer support line to work either. 

[Mia_B25]

I’m having the same exact issue with logging in to the website. It won’t come up. And I also have the app and it says it’s been having issues connecting so I think something is going wrong on their end not ours. I’ve been trying for the past 30 min and nothing...

[Logankb20]

Ah, well at least I know I'm not alone. I was thinking I was having problems on my end the way it was acting. Thank you! 

[Stacylee23]

I'm having the same issues not able to make calls or anything cant check it very aggravating 

[Denaize22]

I’m having the same problem. 

[Leegill81]

I tried both with no luck either

[Saintjon16]

Having the same issue. Nothing works online,calls or app. I even had my sister call from her phone and no dial tone. Turbo tax help your customers figure this out!!!!

[Brittdem10]

I'm having the same issue I'm hoping it gets resolved soon!! 

[kristikoncaba]

Having the same problem!! Very frustrating :(

[Amarieexsx]

Cant call or log in either!! 

[Thornberger54]

Can't access mobile app or phone number isn't working to check my balance since yesteday

[GabiU]

Hey ya'll. This just in. 

TurboTax Online is up and running smoothly. The app/site/phone line for the Turbo Visa Debit Card issued by Green Dot is experiencing high volumes today due to stimulus payments being funded, but filing online with TurboTax is uninterrupted.If you are experiencing any issues with the Turbo Card app/site/phone line, please wait a bit and try again. 

I hope this helps, I know this isn't an ideal situation at the moment but hang in there! 

[Stephenjpete]

Why did it take multiple hours to respond to any of this... this is one of the worst **bleep** shows I have ever seen. You have left your customers in the dark for HOURS, after ALREADY **bleep**ing us. 

[Redneck1993]

I am having the same problem it's making me mad 

[dagrossa5]

yup. same as everyone else. nothing is working.