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is turbotax having trouble and keep debugging and not advancing to continue tax return

 
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1 Reply
MindyB
Expert Alumni

is turbotax having trouble and keep debugging and not advancing to continue tax return

The culprit for not being able to continue is often a cluttered or "broken" cache. Since these temporary files can interfere with how the software loads, cleaning them out usually fixes the issue.

 

If you are using the web-based version, try these three troubleshooting methods:

  1. Clear out your stored  cache and cookies 
  2. Use an Incognito or Private window
  3. Try logging in through a different web browser (for example, moving from Chrome to Firefox or Edge)

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