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exlockheed
New Member

Is TurboTax broken? The he Income link gets "the connection between your browser and our server can be dropped as it traverses the Internet."since 5 PM central time?

 
4 Replies
DaraLO
Intuit Alumni

Is TurboTax broken? The he Income link gets "the connection between your browser and our server can be dropped as it traverses the Internet."since 5 PM central time?

I would suggest clearing your browser's  cache and cookies.  Also, you can try using a different browser to see if the issue persists. 

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exlockheed
New Member

Is TurboTax broken? The he Income link gets "the connection between your browser and our server can be dropped as it traverses the Internet."since 5 PM central time?

At 8 AM the next morning, TurboTax Income page worked fine on first attempt!   I did nothing...no clearing cache...no clearing cookies...no changing browser...only waited over night.   Yet the problem went away...mysteriously!

bonitaweiheab12
New Member

Is TurboTax broken? The he Income link gets "the connection between your browser and our server can be dropped as it traverses the Internet."since 5 PM central time?

I think some links are broken. For 2-3 days I have not been able to add my third 1098/Mortgage info.  Whenever I click 'add' it takes me to the Investment page where I uploaded my Fidelity info!

Cass0317
Intuit Alumni

Is TurboTax broken? The he Income link gets "the connection between your browser and our server can be dropped as it traverses the Internet."since 5 PM central time?

Please see the TurboTax FAQ below, this is a know issue. We are projected to have this issue fixed by 01/29/2021. Please signing up to get the latest updates.

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