"Not working" can mean a couple of things. Does that mean you aren't receiving the codes in your email at all, or does it mean the codes you are getting are seen as "invalid" or "expired?"
If you are receiving the codes OK in your email, but when you enter the code into TurboTax it says the code is "invalid" or "expired" this is the usual cause:
When TurboTax asks for the code, you have to leave that interface open while you go to your email to get the code. You have to use a different browser tab, a different browser window, or a different browser to go to your email to get the code. But you have to leave the original code input screen open. If you close that first screen that asks for the code, when you go back to it and input the code, it will say the code is "invalid" or "expired." Another option is to leave that screen open that asks for the code, and use your phone to check your email to get the code.
Or are you not receiving the code in your email at all? In that case, check your email's spam/junk folder to see if it might have ended up there. You can also change the email address if desired (using the steps below.) You can go to your settings in your Intuit account and change or verify your email address there if it's not verified.
- In the left menu column scroll way down to Intuit Account.
- Then once in the account choose tab Sign In & Security.
- See if your email address has a tiny link beside it that says "not verified". If so, click that to verify.
- It may then send a link to your email instead of a code by which you can verify it.
- Perhaps once you verify it there in the account settings, it won't ask you to verify it again when you are efiling.
- But if it does ask you again when efiling to enter a code, be sure to leave the interface open while you retrieve the code.
If after all that, you still can't resolve your issue, here's how to reach TurboTax Support Mon-Fri 5AM-5PM Pacific.
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
If you use Free Edition and don't have phone support, another way to reach them if you have social media is to direct message a Support agent:
https://x.com/TeamTurboTax
or
https://www.facebook.com/turbotax
