turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

Is there anything I can do to fix this? I've been trying to file but I keep getting told my card isn't authorising. There's no hold on it. What can I do so I can file?

 
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

2 Replies
MichelleLO
Intuit Alumni

Is there anything I can do to fix this? I've been trying to file but I keep getting told my card isn't authorising. There's no hold on it. What can I do so I can file?

Please try logging completely out of the TurboTax website, then clear your browser's cache and delete cookies. A full or corrupted cache can keep TurboTax from functioning properly. If that doesn't work, try a different browser.

 

If you continue to have issues please reach out to a TurboTax representative for assistance. To get you to the right person, use the keywords billing issues​​​​​​.

What is the TurboTax phone number?

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

Is there anything I can do to fix this? I've been trying to file but I keep getting told my card isn't authorising. There's no hold on it. What can I do so I can file?

authorising

Is it a US card with a US billing address?

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question
Manage cookies