No. This is the user forum and we have no connection to customer support, if in fact "Catalina" is a customer support rep.
To call TurboTax customer support
They are available from 5 a.m. to 5 p.m. Pacific time Monday - Friday
This is a TurboTax user community message forum so we do not have any method to assist you with connecting to a support agent. All you can do is contact support again.
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax