You'll need to sign in or create an account to connect with an expert.
If the tax data file for 2016 opens in the 2016 desktop program but you still get the error when trying to transfer to the online edition, then this needs to be diagnosed by TurboTax support.
Support opens on Monday at 5am Pacific time. Support is open 7 days a week starting on January 8 from 5am to 9pm Pacific time
Use this website to contact support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
Still have questions?
Make a postAsk questions and learn more about your taxes and finances.
starkyfubbs
Level 4
Gemani
New Member
Gemani
New Member
jon_peara
New Member
user186547
New Member
Did the information on this page answer your question?
You have clicked a link to a site outside of the TurboTax Community. By clicking "Continue", you will leave the Community and be taken to that site instead.