Is there a reason I can't enter anything in my 2022 Deluxe edition yet?

[Deblm2005]

I had to enter information directly to the form last year when a particular area wouldn't allow input.  This year I can't even enter the license code.  I've been using Turbo Tax for many years, and with the problems I'm having lately, I think I'll go elsewhere next year. It sounds like they should test it more thoroughly before allowing paying customers to try without success. Very disappointed, aggravated, etc.  My time is valuable too!

[Anonymous]

My 2022 software is doing the same thing and not allowing me to enter any information to the data fields. I am on the phone with customer service now.

[CarissaM]

You may need to do an update on your software, to ensure everything is up to date. @Anonymous 

[Anonymous]

Thank you Carissa. I have been using TurboTax since 2006 and I let it update every time I boot the software up. I have never had this issue before using TurboTax and neither of the tech support reps I talked to had heard of it happening. Luckily the second rep suggested filling in the information on the respective form as a workaround, and that was successful. The software will still not let me input or change data in the "walkthrough" option. I actually liked filling in the form itself as it was easy to see a larger picture of the W-2. Kudos to Dana and Joshua in tech support for helping me out today. I am almost ready to submit my taxes and get my refund thanks to their help.