Thank you Carissa. I have been using TurboTax since 2006 and I let it update every time I boot the software up. I have never had this issue before using TurboTax and neither of the tech support reps I talked to had heard of it happening. Luckily the second rep suggested filling in the information on the respective form as a workaround, and that was successful. The software will still not let me input or change data in the "walkthrough" option. I actually liked filling in the form itself as it was easy to see a larger picture of the W-2. Kudos to Dana and Joshua in tech support for helping me out today. I am almost ready to submit my taxes and get my refund thanks to their help.
