Your TurboTax account will always show that there are taxes owed. TurboTax has no way to know when or if taxes owed were ever paid.
If federal taxes were owed and paid by direct debit then only the IRS debits the bank account. If State taxes were owed and paid by direct debit then only the State debits the bank account.
Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
Call your State Department of Revenue. See this TurboTax support FAQ for state DOR contacts - https://ttlc.intuit.com/questions/1901670-how-do-i-contact-my-state-department-of-revenue
Verify that your tax returns were e-filed and accepted using this TurboTax website - https://turbotax.intuit.com/tax-tools/efile-status-lookup/