Is manually entering stocks broken?

[sturbo44]

I'm so frustrated. I've used Ttax for over 20 years and this is one of the most stupid things I've encountered.

I click on the Update button to add stocks. I click Stock, Bonds, etc. and continue. It takes me to the Let's finish pulling in your investment income.

So I click add investments. I go to an import screen. I don't want to import. I just want to add the lump sums as I did in recent years. So I click skip import. It takes me back to the page listing all investment types. I click on Stocks, Bonds, again and then continue. It takes me back to the previous page.

I'm stuck in a mind numbing loop. Super frustrating.

It's March, this should be working. It seems like a bug. But who knows, has Intuit seriously screwed up the ability to enter stocks manually?


PS: To add one thing, I just tried a blank new file (anticipating some goofy answer like a corrupted file)... it does the same thing. But I just noticed that there is like a split second screen where it looks like it's where you'd normally type in the brokerage name, etc. but it then disappears and goes to the Add Investments screen. Very likely seems like a bug. This has the latest updates it just pulled today.

[CatinaT1]

Sounds like something got stuck. You can try these things:

• Log Out Completely: Before doing anything else, click Sign Out in the TurboTax menu.
• Clear Cache and Cookies: This removes old, "corrupted" data that might be confusing the website.
• Use an Incognito (Private) Window: This is the most effective "quick fix" because it launches the browser without any saved history or extensions (like AdBlockers) that often interfere with tax forms.
• Check Pop-up Blockers: TurboTax often opens forms (like the 1099 PDF) or payment windows in a separate pop-up. Look at the right side of your address bar for a small icon with a "red X"—click it and select "Always allow pop-ups from Intuit."
• Restart the Browser: Close all open windows of your browser entirely and then reopen it.

Most TurboTax errors happen because the browser is trying to use an old "session" from a previous visit. By clearing the cache or using Incognito mode, you force the browser to establish a brand-new, secure connection with the Intuit servers.