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buithaoo
New Member

Is it a problem if I received an email at 11:40 pm at night saying that my 2018 tax refund was accessed, but I was no near turbotax nor did I log in at around that time.

 
2 Replies
Critter
Level 15

Is it a problem if I received an email at 11:40 pm at night saying that my 2018 tax refund was accessed, but I was no near turbotax nor did I log in at around that time.

 

TurboTax will send emails to customers when certain types of account activity is detected (example: changed filing status, new dependents, multiple accounts.).  This is a security measure to protect your personal information. Review the information in the answer below.  If you still have concerns the answer provides a link to contact support for more assistance.

TurboTax is committed to protecting your personal information. If we detect that certain types of your information are being used in more than one account, we’ll notify you to make sure that you recognize the activity.

We recommend using the same account each year so your information can be automatically transferred to your new return, saving you the time and hassle of data entry.

Here are some of the reasons you may have received this email:

  • You have used TurboTax in the past and are using a different account this year. This can include moving from our Desktop product to our Online product.
  • You changed your filing status from last year, and for that reason, are filing with a different TurboTax account this year.
  • You have created multiple TurboTax accounts this year, or in prior years.
  • You file as Married Filing Separate, with you and your spouse having different TurboTax accounts.
  • You have filed for dependents, or another family member, in the past and the email is referring to their personal information.

If you have not taken any of the actions noted above, it may indicate that someone is trying to use your information to file a tax return. Please Contact Us and one of our agents can assist you.

 

Learn more about how TurboTax safeguards your data.

 

Related Information:

SteamTrain
Level 15

Is it a problem if I received an email at 11:40 pm at night saying that my 2018 tax refund was accessed, but I was no near turbotax nor did I log in at around that time.

Your 2018 tax "return" was accessed.   A "return" is your tax data, irrespective of whether you get a refund, or owe more.

 

The notice could also be a situation where someone else has their own separate account, but then mis-entered their own email address when they created their account.  That other person will wonder all season why they are not getting any of their email notifications when they e-file.  This happens hundreds of times during every tax year.

 

IF contacting Customer Support doesn't help, then change both your UserID and your Pwd…...just be sure you write the new ones down as you WILL forget them 3 days from now.

*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
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