You may need to check your Etrade account to see if they are allowing third-party access. Although the following Help Article is for Schwab, it is possible that your brokerage has restricted TurboTax's access to your statements unless you grant consent, and you might need to do something similar to what is described here How can I fix my 1099 import issue?

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hz03319

Level 2

yes, but neither etrade nor turbotax supporting can give any suggestions to fix it. Talked to them but no answers. let me importing manually , why I spend money on turbotax?!!!!!

hz03319

Level 2

Lots of people got the issue, but don't know why turbotax don't fix it

MoniqueLO_

Level 10

If you are using TurboTax Online, you may want to try a different browser or try clearing out your browser's cache and cookies. Please see How do I delete cookies? and How to clear your cache for more information.

Please see What if I can't import my 1099? for instructions.

If you need additional assistance, please feel free to contact Customer Support so you can speak with a TurboTax representative who can assist you.

@hz03319