I'm having the same problem. I've tried the hard re-install several times, the manual update, and talked to support. All to no avail. Hopefully they fix it soon.

walshrolphAuthor

Level 2

Glad to hear I am not alone. I also spent time with support, about 2 hours worth, and we went thru the uninstall/reinstall process without success. Also tried the manual update process without success. The support person indicated that you often have to wait until there are "a significant number of people" reporting the same problem to get the attention of the tech side.

Just a side note, I was able to do an update to my 2023 TurboTax software still on my machine without a problem. I am pretty sure it is a different server but it felt good to confirm I can get out from my computer to Intuit.

Woody10

Level 2

I too was able to update last years 2023 software with no problem.

mkem2525

Level 2

Downloaded on both Windows 2010 and Windows 2011, TT2024 Individual Home & Business is not updating due to "Error 404". It's saying server is not available. I've purchased a new computer recently because my old PC is getting old. I successfully installed TT2024 on both PCs and got the same #404 error when updating. I've tried the manual update without success. This needs to be fixed soon or I may loose confidence in Turbo Tax. I have not found tech support anywhere to fix this. Does anyone have a solution that goes beyond the solution suggested by the error message since that doesn't solve the issue in my case?

mkem2525

Level 2

Oops!! Correction Windows10 and Windows11 not 2010 and 2011.

rslats

Level 2

yes. Me too. Tried it all. It has to be on their end. What good is getting the software early if you can't use it.

Inugasuki

Level 4

I have the same issue: "HTTP Server Error 404 - File not found." I tried to uninstall TT and reinstall, but the issue continues.

cowdogman

Level 5

For those that tried uninstall/reinstall, did you download a new copy of TT or reinstall the copy you originally downloaded?

I'm using TT Home and Business.

rslats

Level 2

New copy of course. Hate to use the same broken one.

maslocum

Level 2

Same - Amazon - Premier download with install code. 404 on update. Re-downloaded. Reinstalled. Installed super patch. Windows 11 Pro with all updates. No blocking firewall issues. http://intuit.com added as trusted site.

All done with support on the line. They had nothing to help. Then they hung up.