IP PIN

[cp246]

My tax return was rejected b/c I forgot to enter my IP PIN. I went back into my return to correct the problem. I navigated to the "Personal" tab; selected "Other Tax Situations" and scrolled down to "Other Return Info." When I clicked on "Start" I got the following message: "Hmm, looks like we've hit a snag. We recommend you revisit the last topic you were working on to make sure all your info's correct."

I have tried clicking through all topics and sections again and have also restarted the software, but I continue to get the same message when I attempt to enter my IP PIN. The only difference now is the button has changed from "Start" to "Update" next to the "Identity protection PIN" section. 

[user17600572091]

I have the same issue!  Please let me know if you get an answer.

[mesquitebean · Accepted solution]

@ cp246  and @ user17600572091 

Several desktop users have reported that problem with the IP PIN section this afternoon/evening.

If you are using desktop software, you can also enter the 6-digit IP PIN in Forms Mode on the Federal Information Worksheet, Part VII.    Go to Forms Mode, and in the left column forms list choose "Info Wks".   That should be the Federal Information Worksheet.   Scroll down to Part VII, and the IP PIN should be the first item in that part of the worksheet.    Please report back if that worked for you.

Also, is your software up to date?

[cp246]

@mesquitebean @user17600572091 

Won't know for certain until the IRS accepts the return, but this appears to have worked. I had previously attempted to add it directly in forms mode, but was not on the right worksheet. 1040 wouldn't accept the change directly. Thanks for the help!!!

[mesquitebean]

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@ cp246 wrote:

Won't know for certain until the IRS accepts the return, but this appears to have worked. I had previously attempted to add it directly in forms mode, but was not on the right worksheet. 1040 wouldn't accept the change directly. Thanks for the help!!!

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I'm glad that method has worked for you (at least so far).   Good luck!

Yeah, you can't enter it directly on the Form 1040.  You have to do it on that Federal Information Worksheet, Part VII, then it flows from that worksheet to the Form 1040.

I've seen several users with this issue this afternoon/evening, so I've asked it be reported to Moderators so they can report it to developers.

[cp246]

 As expected, IRS accepted the return this time. Thanks again, @mesquitebean Was a huge help! And thanks for forwarding it up the chain of command so others may be spared. lol