If you are not able to start a return after product selection, try these:
Clear the cache and cookies from your computer:
How do I delete cookies
How to clear your cache
If these steps fail, you may want to clear your return and start from the very beginning.
Click on the link below for instructions on how to clear and start over. Choose whether you are using the Online or Desktop version.
How do I clear and start over?
If the issue persists, reach out to Turbotax support for further assistance:
TurboTax Customer Service