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Hkokoshfd
New Member

io selected expert assist and wont continue

unable to start tax return after selecting product
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1 Reply
NicolleR1
Expert Alumni

io selected expert assist and wont continue

If you are not able to start a return after product selection, try these:

 

Clear the cache and cookies from your computer:

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How to clear your cache 

 

If these steps fail, you may want to clear your return and start from the very beginning.

 

Click on the link below for instructions on how to clear and start over. Choose whether you are using the Online or Desktop version. 

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If the issue persists, reach out to Turbotax support for further assistance:

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