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Nancyzala
Level 1

International calls are wait time of one hour. What to do?

To irs international, Philadelphia. I dial, put 1, put 4 then 2.
3 Replies
DoninGA
Level 15

International calls are wait time of one hour. What to do?

Go to this IRS website for international calls to the IRS - https://www.irs.gov/help/contact-my-local-office-internationally

Nancyzala
Level 1

International calls are wait time of one hour. What to do?

I have the international number, but then in Philadelphia they ask for three more codes. 1, for english, 4 for international question, and then I guess, 2. The wait time was iver an hour, and I have spent over 1100 inr with one time getting through. Even then no clear response to my questions about name verification and why it's through turbo tax said u was dead. Then they rejected my electronic tax report. Man said they had no record I was dead. I have sent two letters each to both Philadelphia and to Austin Texas about this with no response for over two months.

mesquitebean
Level 15

International calls are wait time of one hour. What to do?

@Nancyzala 

You can try speaking to the IRS Taxpayer Advocate Service to see if they can help you.

 

The International office of the IRS Taxpayer Advocate Service is in Puerto Rico.  There is an English phone number and a Spanish phone number. 

Here's the info at the IRS website:

https://www.irs.gov/advocate/local-taxpayer-advocate#PuertoRico

 

As you'll see there, that International method uses regular non-800 phone numbers.  So you should be able to phone from another country, but there will be a phone charge, so be mindful of that if you are on-hold a long time.

 

Or instead of using the International office of the IRS Taxpayer Advocate Service, if your country allows you to phone "800" numbers, you could phone the national USA office of the IRS Taxpayer Advocate Service at  1-877-777-4778.

 

The Taxpayer Advocate Service also accepts a request for help on Form 911 which can be faxed or postal mailed to them.   You'll see a link to Form 911 and a FAX number shown at the International link above. The form has a place to explain your issue, but it's not very big.  If you need more space, it says you can attach additional sheets.

 

Also see this article for more info on how the IRS Taxpayer Advocate Service works::
http://www.irs.gov/taxtopics/tc104.html

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