Installing TurboTax

5 replies
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I purchased a downloaded copy of Turbo
Tax Home and Business (2020) and attempted to load it on to my computer. After downloading I come to a point where the computer tells me the program is now loaded and the Turbo Tax APP shows on screen. It then goes to a blank white square which contains the words "activating" and stops there. No further activity takes place. After attempting to load the program in this way I gave up and purchased a cd-rom copy of the program from Staples and attempted again. The same thing happened. I erased earlier program attempts and restarted at least five times. I have had no success in getting this program to load. I am using an HP computer with Windows 10 operating system. I bought this parfticularly for this program as by earlier HP with Windows 7 told me your programs were not supported by that operating system. What do I do now? Buy another brand?

Louis [last name removed] ([email address removed])

DoninGA

Level 15

Another user posted this fix. See if it works for you -

change your resolution to 800 x 600 (start>setting >system resolution. once it's been changed, your screen size will look very big. REMEMBER your initial resolution setting!
launch TT and the activation screen should launch. copy / paste in your activation code. you should get the 'all set' green check mark
change your resolution back to what is was originally.

James Kennedy 6241

Level 2

I can't get 2020 TurboTax to download into my computer

Ksharpe525

Level 2

I AM HAVING THE SAME EXACT PROBLEM WITH THE CD! FRUSTRATING!!!

MichelleLO

Level 15

Please try the suggested fix posted by DoninGA above. If that does not work, please reach out to TurboTax Customer Support for assistance: What is the TurboTax phone number?

@Ksharpe525

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Ksharpe525

Level 2

I hope this will help others having problems installing TT2020.

After several days of attempts, questions, research and advice, it turns out my antivirus was screwing up the installation ROYALLY. I had to uninstall TT2020, block the Antivirus and do a System Restore. It took several attempts to do a Sys Restore because the antivirus was blocking something preinstalled from TT2020, so I had to go back to a date prior to attempting to install TT2020. VIOLA! I reinstalled TT2020 and completed my filing yesterday.

I hope this information helps people with the similar problem.