Installing turbotax on windows 10 doesn't work. what doi do?
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Returning Member

Installing turbotax on windows 10 doesn't work. what doi do?

All I know is that I've tried at least 6 times and get the Utility for 2017 but it never stops and never installs.  Have told you before that if it can't work to refund my money.

9 Replies
Level 15

Installing turbotax on windows 10 doesn't work. what doi do?

Level 15

Installing turbotax on windows 10 doesn't work. what doi do?

You have only posted once on this TurboTax AnswerXchange user community forum on this subject.

As stated on your last comment - 

Use this website to contact TurboTax support - https://support.turbotax.intuit.com/contact/

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Note - Support is open from 5am to 5pm Pacific time, Monday thru Friday

Level 15

Installing turbotax on windows 10 doesn't work. what doi do?

#1...make sure you have installed all the W10 updates that may have come out recently first....and reboot a couple times.  (mine stopped installing until I implemented those W10 updates )

#2...Then try again...

#3....if it still won't install......if you want to try this.......  Rt-click on the .exe file and go to Properties, then select the Compatibility tab and set to install in Windows 8 compatibility mode, then Apply and OK at the bottom of the Properties Window.  Then Run as Administrator from the same rt-click menu.

________________________________

There have been some issues with installing the Desktop Download from some W10 computers...mostly with W10-Pro and higher flavors of W10  (only one W10-Home....so far).  

IF you don't want to try under W8 compatibility (#3)...go here to check for other issues...mostly Anti-Virus problems:

https://ttlc.intuit.com/replies/6414373

New Member

Installing turbotax on windows 10 doesn't work. what doi do?

I have tried to download the 2017 turbotax info so that I can file my 2017 taxes. I have paid my money since the beginning of 11/19 and still haven't been successful. I am getting frustrated and not sure if I trust the quality of product from TurboTax. Once I click the download file a box open up that says "For Security and Performance, Windows 10 in S mode runs Microsoft verified apps". 

Level 15

Installing turbotax on windows 10 doesn't work. what doi do?

google "windows 10 S" and follow the steps to upgrade from S mode to regular Windows.
OR

use a different Windows PC

OR

request a refund. Meanwhile, you can use TurboTax Online, for the cost of that one.

Level 15

Installing turbotax on windows 10 doesn't work. what doi do?

If you need to complete a 2017 return and you don't have a computer that will handle the program ... then first get a refund of the program fee you cannot use then seek an alternative way to file the 2017 return .... seek local professional assistance  or  get the forms from the fed/state websites.  

Level 15

Installing turbotax on windows 10 doesn't work. what doi do?

Level 15

Installing turbotax on windows 10 doesn't work. what doi do?

With Windows 10S the "S" stands for Secure. That particular version can only install programs and software obtained directly from the MicroSoft Store, and that's it. To change from Windows 10S to regular Windows 10 Home or Windows 10 Professional (whichever you have) follow the guidance at https://support.microsoft.com/en-us/help/4020089/windows-10-in-s-mode-faq for switching out of S-Mode.  Once you have done that you'll be able to install TurboTax as well as any other program not purchased directly from the Microsoft store.

 

New Member

Installing turbotax on windows 10 doesn't work. what doi do?

Is there a risk changing from S mode to regular windows.  The windows comparison makes it look like my computer could be in high risk if I get out of S mode.  Anyone know?

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