Installing Turbotax Desktop 2025 on a Windows 11 system.

[anotary]

I just got my email today from Turbotax announcing I could download my 2025 TTax ADVANTAGE DELUXE desktop software.  I logged in and downloaded it.  When I ran the executable to install, it just went through the process (as shown by the animated bar that shows progress), but nothing came up after that. I've tried installing  it "as administrator" with no success. 

I use Nord VPN and also ESET Internet Security on this machine.  Could they be the issue?

Are others having difficulty installing the new 2025 software?

[BigFoxy]

TT says Microsoft Visual C++ 2022 Redistributable Package needs to be installed but it fails each time (I redownloaded the 2025 file twice).  Each year the downloads and updates are slow but I've never run into any problems like this but I don't remember getting them this early either.  The file may not be ready for use yet and we are the guinea pigs. 

[Mike9241]

before installing Turbotax, try installing C++ from MS use the x64 version  (the x86 is for 32-bit OS which can't run Turbotax 2025)

https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170#latest-suppor... 

if this doesn't work there is probably a bug. so you'll need to contact support or wait until the issue is resolved or

I did it a different way. since I had licenses left I installed 2024 on the w11 OS which installed without issue the C++ package. I have not gotten the 2025 app so i don't know if there will be issues with installing 2025. a screwup at Turbotax's end 

[rudygac]

Same issue here.  Zip file opens then nothing happens.  Not sure what else to try.  I've updated everything I know of, and it still doesn't help.  Gonna have to give tech suport a call I guess.....

[Mike9241]

may have been in error. the x86 version of C++ may also be needed. I found tat both were installed with the W11. or contact support. 

[rudygac]

Both apps are already installed on mine, so I don't think that's the issue......

[anotary]

rudygac:

Are you saying both Nord VPN and ESET Internet Security are on your system and TT25 installed for you?

[rudygac]

Both C++ apps are installed on my laptop with Win 11 but TT still will not open........

[hiya3]

I can't even get the program to download; I've tried 7 times over the last week.  Windows 11.  Anyone else having this issue?

[JohnQT]

Are you downloading from Intuit's download page here?

https://turbotax.intuit.com/personal-taxes/cd-download/install-turbotax/

I just downloaded both Premier and Home & Business and had no issues (though both installers use the same filename).  Also had no problem launching the Premier installer (though it warned me that TT is not supported on Windows 10).  Also previously ran the Home & Business installer to completion on my Windows 11 virtual machine.

Try turning off your VPN and disabling antivirus software until you get the installer downloaded and installed?

Are you using something like O&O ShutUp to restrict what Windows can do with regards to collecting and "sharing" data with Microsoft?  If so then try disabling that temporarily as well.  (Though I'm also using that on my PC and VMs and had no problems with downloading and installing TT.)

P.S. I just tried downloading Deluxe from that link I posted and had no problems downloading and launching the installer.  Note that the first thing it does after extracting files is to present the standard UAC privilege elevation dialog.  If Windows on your PC is tweaked with regards to UAC then that may explain why "nothing" happens?

[rudygac]

Thanks John for the advice.  I don't have a VP and I still think it's that S code that I can't figure how to turn off or if I even have it on.  I hope Intuit can come up with something.........

[pmirandaATX]

I was having the same problem and couldn't manually install the C++ Redistributable manually, either, until I finally allowed Windows to install the 25H2 update. Then the TT installer was able to install the C++ dependency and itself.