installing Turbo Tax (2022) on multiple computers

Forum|Forum|3 years ago
March 9, 2023
9 replies
64 views

I bought a CD copy of Turbo Tax (deluxe) for tax year 2022. I installed this directly from the CD on one of our family's computers (a Mac). Another family member then tried to install online on a separate Windows OS computer that does not have a CDROM drive. The Intuit Website did not seem to permit this and when we talked with the Help Desk, they claimed if you install from a CD, you cannot then install a separate copy online. This seems to grossly contradict the clam that one is allow to install on multiple personally-owned computers and submit up to 5 returns on Federal efiles. Last year we were able to do two separate installs although in each case I think this was online.

To me, if the Help Desk person was correct, this indicates fraud on the part of Intuit regarding advertising multiple installs. Or was the Help Desk person very wrong???

BrandiLO1

Level 7

You can download your software directly from TurboTax. But, keep in mind, you can't use both the CD and the download. For more information, please click here.

robtm

Level 10

The claim is that you can do up to 5 returns/installs with the same product. You can do 5 returns with the CD you purchased or with the download product, but you cannot intermix them. That is do one install from the CD and then do a second from the download, both installs must be from the same product.

WMF-BayAreaAuthor

Level 2

Well, it seems if one first installs from the CD on computer #1 (as I did) and your computer #2 does not have a CDROM drive, you are utterly screwed (and this is strictly regarding installing the same effective product, TurboTax 2022 Delux on multiple personal machines) as you are not allowed to do an online install on the 2nd machine. That is not made clear at all in the Intuit literature or on the CD product.

I find it hard to understand exactly why Intuit makes this distinction when claiming you can have installs on separate personal computers -- presumably the actual binary code is essentially the same whether installed from online or from a CD. To make it clear, the attempt at the online install on the second computer following the CD install on computer #1 was using my Intuit account.

robtm

Level 10

If your computer does not have a CD drive then you should have ordered the download version. Apparently Intuit doesn't make this clear when ordering the product and they probably should.

Mike9241

Level 15

try this - no guarantee - if you have a flash drive (using USB port). copy the files from the CD to the flash drive and then give the drive to the relative and they may be able to install from there. I do not know if a different OS will cause an issue in registering the product on the Windows PC.

Mike9241

Carl

Level 11

if you have a flash drive (using USB port). copy the files from the CD to the flash drive and then give the drive to the relative and they may be able to install from there.

Doesn't work that way cross-platform unfortunately.When copying to a flash drive on a MAC, you only get the MAC installation files on the flash drive. LIkewise, when copying to USB on a windows computer, you only get the windows installation files on the flash drive.
You would need to use a windows computer with a flash drive, to copy the CD to it, so another windows user can install it from the flash drive.
But external USB CD/DVD ROM drives are cheap on Amazon. Got mine for less than $20.

Somara1

Level 2

Now I understand, I have the same problem, I installed by the CD, my new computer doesn't have CDROM, and have been impossible for me to install it, I consider myself deserved, Intuit must be more explicit.