That's OK — you can download your software directly from TurboTax. But, keep in mind, you can't use both the CD and the download — you must use one or the other.
Follow these instructions to download the software:
- Go to installturbotax.com
- Select Create Account if you don't already have one. If you do, sign in.
- If you don’t remember your credentials, go to our Account Recovery page
- Enter your license code in the pop-up window
- It’s a 16-character combination of letters and numbers (XXXX-XXXX-XXXX-XXXX) that can be found on your CD box insert, envelope, or packing slip
- Note: The 2019 product has a 14-character code that looks like this: XXXX-XXXXX-XXXXX
- Select your operating system, and select Get Download
- Download your software and install it
- When you get to the Your product is installed, now let's activate it screen, enter your license code in the License code box, and select Continue to complete installation