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I bought the CD, but my computer doesn't have a CD drive

SOLVEDby TurboTaxTurboTax Windows2352Updated April 15, 2022

That's OK you can download your software directly from TurboTax. But, keep in mind, you can't use both the CD and the download — you must use one or the other.

Follow these instructions to download the software:

  1. Go to installturbotax.com
  2. Select Create Account if you don't already have one. If you do, sign in.
  3. Enter your license code in the pop-up window
    • It’s a 16-character combination of letters and numbers (XXXX-XXXX-XXXX-XXXX) that can be found on your CD box insert, envelope, or packing slip
    • Note: The 2019 product has a 14-character code that looks like this: XXXX-XXXXX-XXXXX
  4. Select your operating system, and select Get Download
  5. Download your software and install it
    • When you get to the Your product is installed, now let's activate it screen, enter your license code in the License code box, and select Continue to complete installation

If you need help installing, we can help with Windows and Mac.

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