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Level 2

Question

Installed TT 2020 from CD, when I start it, it updates then program opens, when I click on BEGIN, the program says "Looks like we've run into an error" then shuts down.

Forum|Forum|5 years ago
February 4, 2021
26 replies
153 views

What can I do?

TurboTax Online

Level 15

Please refer to the article to troubleshoot installation issues.

Troubleshoot installation and running TurboTax for...

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michael111Author

Level 2

Yes, I have already done everything on this checklist.

Level 12

Since you've tried the above mentioned steps, please give us a call so that our customer service representatives can further assist you with installing your product. Here's how you can reach assistance: TurboTax contact information

Level 2

I've got the same problem, and I spent about 3 hours trying to get the problem resolved with Intuit tech support and it still doesn't work. What a terrible product, not sure why I should buy Turbo tax any more. Its very frustrating.

michael111Author

Level 2

I've used Turbo Tax for years and find it a very good program. I gave up trying on my computer and tried to install it on my daughters computer just to see if I ran into the same issue. It immediately installed without a problem and I ran it and filed my taxes in one evening. Now, to figure out what is wrong with my computer. Good luck to you!

Level 2

Thanks, that a good suggestion, but we only have one Widows computer, and it's essentially the same computer used last year when I also used Turbo Tax. The error message is virtually useless. There is an error log file and it reports an error, but I don't know what to make of it, and the tech support doesn't know about or know what to do with it, they didn't even ask for it. They are suppose to be sending me a replacement disc, but I don't know when it will arrive and they could NOT give me an estimate. This is really poor service support as far as I'm concerned. I should be able to just down load it.