Installation STALLING OUT at 9% AGAIN! Requesting ...
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GrannyT
Returning Member

Installation STALLING OUT at 9% AGAIN! Requesting Help, please

Despite best efforts and use of support topics and advice, the downloaded 2020 turbo tax premier WILL NOT INSTALL! It repeatedly gets STUCK at 9%! I turned off anti-virus security and that didn’t help. What to do, please? 
Thank you so much!

5 Replies
KatrinaLO
Intuit Alumni

Installation STALLING OUT at 9% AGAIN! Requesting Help, please

If you are having issues and need assistance, please contact customer support. Please see the Customer Support phone number hereIf you would like to reach out through our website, please see the TurboTax FAQ below for contact information: https://support.turbotax.intuit.com/contact/

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bhoovu
Level 1

Installation STALLING OUT at 9% AGAIN! Requesting Help, please

Same problem here.  Stalling at 9%.

bhoovu
Level 1

Installation STALLING OUT at 9% AGAIN! Requesting Help, please

Turned off Domain firewall in Windows Defender.  Restarted and tried install again and everything worked.  Turned firewall back on.  Good luck

msmerwan
New Member

Installation STALLING OUT at 9% AGAIN! Requesting Help, please

I turned off my Windows Firewall and my Bitdefender Antivirus firewall, then ran the downloaded .exe file for my 2020 Business and it worked right away.  Previously was stuck at the 9% even after turning off the Bitdefender firewall only.

william4602f
New Member

Installation STALLING OUT at 9% AGAIN! Requesting Help, please

Turning off firewalls/adding exceptions didn't work for me, but following procedures here did:

https://ttlc.intuit.com/community/bugs-and-error-messages/help/error-1719-windows-installer-service-...

 

File checker seemed to be the step that worked; no idea why since it didn't find an errors.

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