Ineligible to use refund

[user17714507360]

Been trying for almost 2 weeks now to use my refund to pay to file and it keeps saying I'm ineligible. Doesn't give any reason why. I have filed with y'all the last 13 years and this is ridiculous and frustrating.

[MelindaS1]

Here are some of the reasons why you may be considered ineligible to pay with your refund:

From TurboTax - Can I pay with my refund?

To use this payment option:

• Your federal or state (if applicable) refund must be enough to cover your TurboTax fees.
• You must have a US address.
• You have to e-file.
• The name on the bank account needs to match the name on the tax return.
• You'll need to direct deposit your refund into a single account. 

Otherwise, you can try troubleshooting with TurboTax Online.

Is there a different, or more specific error message that you're seeing?