I can't effectively troubleshoot a technical problem like your in this forum. But I can give you an alternative that is better than manually entering
each transaction. You can enter summary totals for each asset sale
category. It will require you to mail a copy of your Form 1099-B along
with Form 8453 (which TurboTax will generate). To do this in TurboTax
Online,
Click on Search
- In the Search Window type 1099-B
- Click on Jump to
1099-B
- Click + Add an
Account (if the
account you were trying to download is showing, delete it first)
- Answer Yes to "Did you get
a 1099-B or a brokerage statement for these sales?"
- Click on "I'll type it
in myself"
- Select your Bank or brokerage
and click Continue
- On the page with "Tell us
about your ... 1099-B" click the button "I'll enter a
summary for each sales category"
- Enter your Investment Sale
information and repeat to you have entered for each category.
After entering all
your category summaries, Look for "To finish reporting these sales,
follow the mailing instructions" and
click on the link for these instructions:
