Importing from E*Trade from Morgan Stanley is not working

[bigtuna1]

When trying to import my 1099 Consolidated form from E*Trade, I enter my E*Trade Account User Id and Password on TurboTax desktop for E*Trade from Morgan Stanley. I click Continue. There is a pop-up that says "Establishing secure connection.." and then the pop-up goes away and nothing happens. Back to the login screen where I enter my E*Trade credentials. The documents are available on E*Trade and I have already linked my E*Trade account to allow Third-Party Data Sharing. Signing in with credentials from other financial institutions works fine. How do I resolve this for E*Trade?

[CatinaT1]

If you are using TurboTax Online, try importing using a different browser.

See the following TurboTax Help articles for potential fixes:

• What if I can't import my 1099?
• How can I fix my 1099 import issue?
• How do I import my 1099s?
• How do I enter a large number of stock transactions in TurboTax?