Import 1099-Div info from E*Trade by Morgan Stanley - Password Issue

[Kawika808]

I can log in to my E*Trade account using two different browsers (Edge & Chrome) - no problems with two-factor authentication.  However, using the import 1099 data from within TurboTax Home & Business 2023, keep getting the message "E*Trade from Morgan Stanley: Please call Customer Service at 1-800-786-257 for password assistance."   I called the number and was connected to E*Trade.  They checked their side and cannot find any issues.  Note I also had my E*Trade account set up to allow third-party sharing.  So I do not why the 1099-DIV data cannot be imported by TurboTax.  Help!

[CatinaT1]

If you are using TurboTax Online, try importing using a different browser.

See the following TurboTax Help articles for potential fixes:

• What if I can't import my 1099?
• How can I fix my 1099 import issue?
• How do I import my 1099s?
• How do I enter a large number of stock transactions in TurboTax?