If
there are error messages to fix your W2-G form and you have
"copied and pasted" to enter some of the information, it might have
spaces or other invisible formatting characters that are causing the
errors. Please be sure there are no extra spaces before the
entries or after the entries.
Note: Buttons that don’t work or fields that
don’t allow entry
If
you are using Turbo Tax Online, the most likely reason for buttons that
don't work or not being able to enter information is that something in the web
browser is not displaying the page properly.
The easiest way around this is to simply use a different web browser. You can select from Google Chrome, Mozilla
Firefox, Internet Explorer or Safari.
If you need to install another browser, be sure to go to the trusted
home site for the software for security reasons.
If
you are using the Turbo Tax Phone App, then try opening Turbo Tax in the
browser window on your phone. It will
use the same login information but may display the page better.
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