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we can not see your return. Qualify for what? you can't use him as a dependent to file as head of household because you are not related. he also wouldn't qualify you for certain credits. maybe that's what Turbotax was referring to when it said he didn't qualify. perhaps your income is too high to get the other dependent credit
The credit for other dependents is a non-refundable credit. It can reduce or, in some cases, eliminate a tax bill but any unused portion is lost.
here's a link to IRS tool to determine if you qualify to get the other dependent credit (max ($500)
The most likely explanation is you answered something wrong in the interview.
There are two types of dependents, "Qualifying Children"(QC) and Other ("Qualifying Relative" in IRS parlance even though they don't have to actually be related). Only a QC qualifies a taxpayer for the Earned Income Credit and the Child Tax Credit. The Other dependent (qualifying relative) credit is worth (up to) $500 per dependent and is non-refundable. That is, it can only be used to reduce an actual tax liability.
A person can still be a Qualifying relative dependent, if not a Qualifying Child, if he meets the 6 tests for claiming a dependent:
In either case:
He must have a US social security number or tax identification number (TIN)
May I suggest you delete him and enter him again from scratch ... sometimes that will clear the "glitch".
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