If I am finished with my Federal tax why do I get a message saying not enough info to calculate your refund but says I am ready to file?

[DonnaLO]

Where are you seeing those messages?  

[Juli7]

I got it, as well. It appears immediately as you finish the Fed Tax section. It says in large text “you won’t be receiving a return this year” and a smaller section it says “find out why” and will tell you that they don’t have enough info.

[CarissaM]

We are unable to see your return in this public forum, to see why you would not be receiving a refund. 

Please click here to give us a call to see the return to assist further. @Juli7