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Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
Sorry, but the user forum is not an avenue to phone support. We have no way to know who you spoke to, nor do we have a way to re-connect you. You will have to initiate another call yourself if you need further help from customer support.
To call TurboTax customer support
They are available from 5 a.m. to 5 p.m. Pacific time Monday - Friday.